The present Terms and Conditions (hereinafter, the "TyC") regulate the contractual relationship

between ITESA INNOVATION COMPANY S.A.S., CUIT 30-71664275-1, with legal domicile in the Argentine Republic, operating commercially under the name PROMETHEO (hereinafter, "Prometheo"), and any natural or legal person (hereinafter, the "User") who contracts subscription services to the Prometheo.ai platform (hereinafter, the "Services").

By subscribing to the Services, the User acknowledges having read, understood, and fully accepted these TyC, in accordance with the provisions of the Civil and Commercial Code of the Nation and Law 24.240 on Consumer Protection.

1. Subscription and Billing Method

1.1. The contracting of the Services implies the payment of a monthly subscription that is billed in advance.

1.2. The first payment will be calculated on a prorated basis from the subscription date until the start of the monthly billing cycle.

1.3. The subscription can be made through various authorized payment methods, including but not limited to Stripe and Mercado Pago.

2. Price, Taxes, and Billing

2.1. The prices of the subscriptions contracted through Stripe do not include taxes. In such cases, an international invoice will be issued.

2.2. Subscriptions contracted through Mercado Pago will be governed by applicable Argentine tax regulations, and the corresponding receipts will be issued.

3. Access and Duration of the Service

3.1. The User will have access to the Prometheo.ai platform from the activation date until the last day of the paid period.

3.2. The service consists of access to the digital platform and its integrations. The payment of the subscription does not depend on the actual use that the User makes of the Service, but rather on the availability of access during the contracted period.

4. Subscription Cancellation

4.1. To request cancellation of the subscription, the User must complete the process at least one (1) business day prior to the billing date of the next cycle.

4.2. If the cancellation is requested in time, no new charges will be generated.

4.3. The User will maintain access to the Service until the last paid day.

4.4. The cancellation process can be completed at any time using the following form: [here].

4.5. If contracted through Mercado Pago, the User may also manage their subscription independently directly from their Mercado Pago account.

5. Refund Policy

5.1. Prometheo does not issue money refunds for lack of use of the Service.

5.2. Refunds will only apply in cases of proven inability to access the platform due to technical causes attributable to Prometheo.

5.3. If during the contracted period the User had access to the platform, no refund will be due.

6. Right of Withdrawal

6.1. According to art. 34 of Law 24.240, the User may revoke the acceptance of the contract within ten (10) calendar days following the initial activation date of the Service, provided that they have not effectively used it.

6.2. After this period, the subscription contract is deemed fully valid and enforceable, and subsequent exercise of the right of withdrawal regarding automatic renewals is not applicable.

7. Acceptance of the Terms

The contracting of the Service by any means (chat, web, or other authorized channel) implies full and unconditional acceptance of these TyC.