How to Create Effective Prompts to Get Better Results with Prometheo

The performance of an artificial intelligence assistant largely depends on the quality of its initial setup. In this sense, the prompt acts as the foundation upon which the agent's behavior is built: it determines what it should know, how it should respond, and how to interact with customers.

At Prometheo, we recommend following a series of best practices for designing prompts that are clear, consistent, and scalable. Below, we present some key guidelines.

1. Start with a Clear Context

Every prompt should begin with a section of context. Here, the company, its products or services, the tone of communication, and the main objectives of the assistant are described.

A well-defined context ensures that the AI understands the framework in which it must operate. For example:

• “We are a company dedicated to the sale of floating floors and porcelain tiles…”

• “The assistant should respond briefly, professionally, and warmly…”

2. Divide into Sections with Headings

To structure the prompt and facilitate the model's understanding, it is recommended to divide it into sections using headings such as ## Products, ## Pricing Policy, ## Sales Procedure, etc.

This organization allows the assistant to more easily locate relevant information and avoids repetitions.

3. Specify Style and Tone Instructions

The prompt should clarify how the assistant is expected to respond:

• Length of messages (brief, detailed, formal, informal).

• Use or not use emojis.

• Language or regional variants (neutral Spanish, Argentine, Mexican, American English, etc.).

An example: “Use a neutral and formal tone. Keep responses below 50 words.”

4. Include Interaction Examples

Examples of questions and answers serve as a practical guide for the model. Common cases, customer objections, or specific scenarios can be indicated.

For example:

• Customer: “Do you have stock of gray porcelain tile 60x60?”

• Assistant: “Yes, we have gray 60x60 porcelain tile available. Would you like me to prepare a quote for you?”

5. Define What to Do and What Not to Do

A good prompt clarifies not only what the assistant should respond, but also what it should avoid. This reduces errors and ensures consistency in the customer experience.

Examples:

• “Do not make up information if it is not in this prompt.”

• “Do not share extensive listings; instead, ask questions to better understand the need.”

6. Keep It Updated and Review It Periodically

Business evolves, and the prompt must reflect those changes. Reviewing the content periodically ensures that the information remains accurate and that the assistant stays aligned with the business strategy.

Conclusion

A well-designed prompt is the foundation for a successful AI assistant. By providing a clear context, organizing information into sections, defining the tone, including practical examples, and setting boundaries, companies ensure that Prometheo provides more accurate and relevant responses.

Investing time in crafting the prompt not only improves the quality of service but also enhances the impact of all integrations and automations available on the platform.